2024 assurance iq tcpa settlement kroll In addition to the monetary penalty and compliance requirements, the settlement included provisions related to Assurance IQ's use of third-party service providers. The company agreed to ensure that any third-party service providers it uses to make telemarketing calls also comply with the TSR and the TCPA. Assurance IQ also agreed to monitor its third-party service providers for compliance and to terminate any relationships with service providers that violate the TSR or the TCPA. The settlement also required Assurance IQ to implement a comprehensive data security program and to obtain biennial assessments of the program by an independent third-party. This requirement was included in the settlement due to the FTC's allegations that Assurance IQ's data security practices were deficient and that the company had failed to take reasonable steps to protect consumers' personal information. The settlement with Assurance IQ is part of the FTC's ongoing efforts to enforce the TSR and the TCPA and to protect consumers from deceptive and unfair telemarketing practices. The FTC has brought numerous cases against companies for violating these laws, including cases against companies that have made telemarketing calls to consumers on the National Do Not Call Registry and cases against companies that have used robocalls or spoofed caller ID information. In conclusion, the Assurance IQ TCPA settlement highlights the importance of complying with telemarketing laws and regulations. Companies that engage in telemarketing must obtain consumers' consent before making calls, must not call numbers on the National Do Not Call Registry, and must implement appropriate data security measures to protect consumers' personal information. Failure to comply with these laws and regulations can result in significant financial penalties and other consequences.
The FTC's complaint alleged that Assurance IQ made telemarketing calls to consumers, including many on the National Do Not Call Registry, without their consent. The TSR prohibits telemarketers from calling consumers who have registered their phone numbers on the National Do Not Call Registry, with certain exceptions. The TCPA, meanwhile, prohibits telemarketers from making automated calls to consumers without their prior express consent. According to the FTC, Assurance IQ used lead generators to obtain consumers' contact information, including phone numbers, and then made telemarketing calls to those consumers without their consent. The FTC also alleged that Assurance IQ made automated calls to consumers without their prior express consent, in violation of the TCPA. Under the terms of the settlement, Assurance IQ agreed to pay a $14.5 million penalty to the FTC. The company also agreed to comply with the TSR and the TCPA in the future, including by obtaining consumers' prior express written consent before making telemarketing calls to them. Assurance IQ also agreed to obtain third-party assessments of its compliance program every two years for the next 20 years. These assessments must be conducted by an independent, certified public accountant or a firm with similar qualifications. The settlement with Assurance IQ is part of the FTC's ongoing efforts to enforce the TSR and the TCPA. The FTC has brought numerous cases against telemarketers for violating these laws, including cases against companies that have made automated calls to consumers without their consent. In addition to the FTC, other federal and state agencies also enforce the TCPA, including the Federal Communications Commission (FCC) and state attorneys general. Consumers who receive unwanted telemarketing calls can file complaints with the FTC, the FCC, or their state attorney general. In conclusion, the Assurance IQ TCPA settlement highlights the importance of compliance with telemarketing laws. Companies that engage in telemarketing must obtain consumers' prior express consent before making automated calls to them and must comply with the National Do Not Call Registry. Failure to do so can result in significant penalties and other consequences.
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