2024 harkins team member job description Job Title: Team Member Company: Harkins Theatres Summary: Harkins Team Members are responsible for providing excellent customer service, maintaining a clean and safe environment, and ensuring the smooth operation of the theater. They are the face of Harkins Theatres and contribute significantly to creating a memorable moviegoing experience for guests. Key Responsibilities: 1. Customer Service: - Greet guests with a friendly and welcoming attitude - Answer guests' questions regarding showtimes, movies, and theater amenities - Assist guests with ticket purchases, concession orders, and membership programs
- Handle guest concerns and complaints in a professional and efficient manner - Ensure a safe and enjoyable environment for all guests 2. Theater Operations: - Operate cash registers, credit card machines, and other necessary equipment - Maintain cleanliness and organization of the lobby, auditoriums, and restrooms - Ensure proper presentation of concession items and promotional materials - Perform routine maintenance checks and report any necessary repairs - Follow all company policies and procedures for safety and security 3. Teamwork: 3. Teamwork: - Collaborate with fellow team members to ensure seamless theater operations - Assist with various tasks as needed, such as ushering, ticket taking, and concession stand duties - Participate in regular team meetings and trainings
- Upsell premium offerings, such as large formats, 3D, and D-BOX 5. Uniform and Appearance Standards: - High school diploma or equivalent - Ability to work in a fast-paced environment - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to multitask and work well under pressure - Flexibility to work in various shifts, including nights, weekends, and holidays
- Cash handling experience - Basic computer skills - Knowledge of movies and the entertainment industry Harkins Theatres offers a fun and dynamic work environment, competitive pay, and opportunities for career advancement. By joining the Harkins Team, individuals can contribute to creating memorable moviegoing experiences for guests while developing their skills and advancing their careers in the entertainment industry. Harkins Theatres is a well-established movie theater company that offers a variety of job opportunities for individuals who are passionate about the entertainment industry. Among the various roles within the company, a Harkins Team Member plays a crucial part in ensuring a top-notch customer experience. Here's a detailed job description for a Harkins Team Member: Summary: Harkins Team Members are responsible for providing excellent customer service, maintaining a clean and safe environment, and ensuring the smooth operation of the theater. They are the face of Harkins Theatres and contribute significantly to creating a memorable moviegoing experience for guests. Key Responsibilities: 1. Customer Service: - Greet guests with a friendly and welcoming attitude - Answer guests' questions regarding showtimes, movies, and theater amenities - Assist guests with ticket purchases, concession orders, and membership programs - Handle guest concerns and complaints in a professional and efficient manner
2. Theater Operations: - Assist with various tasks as needed, such as ushering, ticket taking, and concession stand duties - Participate in regular team meetings and trainings - Maintain a positive and respectful work environment 4. Sales and Upselling: - Promote Harkins' membership programs, special events, and loyalty rewards - Recommend concession items and combos to enhance guests' experience
5. Uniform and Appearance Standards: - Adhere to the company's uniform and appearance guidelines - Maintain a neat, clean, and professional appearance at all times Requirements: - High school diploma or equivalent - Flexibility to work in various shifts, including nights, weekends, and holidays - Ability to stand for extended periods and lift up to 50 lbs Desirable Qualifications: - Previous experience in customer service, retail, or hospitality - Cash handling experience
- Basic computer skills - Knowledge of movies and the entertainment industry Harkins Theatres offers a fun and dynamic work environment, competitive pay, and opportunities for career advancement. By joining the Harkins Team, individuals can contribute to creating memorable moviegoing experiences for guests while developing their skills and advancing their careers in the entertainment industry.
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